Click on 'TRACK YOUR BARREL’. Type in your 'delivery Order Number' in the field provided. Read the terms and conditions to use the tracking facility and select “I agree to the above terms and conditions” to proceed.
Enter the code shown in the field provided and click on the ‘TRACK CARGO’ button to view the status of your cargo/personal effects. If your cargo is 'not ready for pickup', you can be notified by text message or email as soon as the cargo is ready.
To do so, select the 'NOTIFY ME' button in the bottom right hand corner of the screen. At the next pop up window, choose either 'ADD TELEPHONE NUMBER' or 'ADD EMAIL ADDRESS'. The telephone number must be a cell phone number. If you add a telephone number or email address, a text message will be sent to your phone (or email) with the 'verification code'. Enter this code in the space provided. Without this, you will not receive any notifications.
If your cargo is ready, do not forget to complete the ‘Security Information Form’ before coming to the port. To do so select ‘SECURITY CLEARANCE FORM’ and complete the form.
You may reach the CALL CENTRE by dialing 246 434 6100 and pressing 0 for Operator assistance Monday to Friday 7:00 a.m - 4:00 p.m.
PORT CUSTOMER INFORMATION BOOTH, Cargo Gate
On arrival, take a number from the ticketing system. Make sure you have completed the ‘Security Information Form’. If you have not, you may do so at the terminals provided. When your number is called, go to the booth indicated and present a photo ID to the Port Staff on duty who will process the information. Pay the Personal Effects fee and excess storage charges (if applicable). Your Port pass will be issued and you will advance to the security checkpoint. After presenting your wristband number and receiving clearance from the security officer, you will be allowed to proceed to Shed 2 to collect your personal effects.
CUSTOMS DOCUMENTATION, Booth A
Present your documents and photo ID to the Customs Officer, who will assign your personal effects for Customs examination.
NB: If you are collecting cargo on behalf of someone, you are required to present photo IDs of yourself and the owner of the cargo (consignee), as well as, a letter addressed to ‘The Comptroller of Customs’. This letter should indicate the consignee name, your name, the reason why the consignee was unable to collect the cargo and must be signed by the consignee.
CUSTOMER WAITING LOUNGE, Booth B
Proceed to the Customer Waiting Lounge and present your documents (delivery order) to the Port clerk who will log your arrival. Kindly await the call to the assigned Customs Examination Booth (Booth C) for Customs examination.
CUSTOMS EXAMINATION, Booth C
Proceed to the assigned Customs Examination booth and present your documents to the Customs Officer. The Customs Examining Officer will inspect your cargo in your presence and after completion of their inspection you will be given a Simplified Declaration (C65) form.
CUSTOMS ASSESSMENT, Booth D
Proceed to the Customs Assessment Booth D and present the Simplified Declaration (C65) form to the Customs Assessment Officer. The Customs Assessment Officer will tally the relevant duties and present you with an additional document indicating the amount to be paid to the Customs Cashier.
CUSTOMS CASHIER, Booth E
Proceed to the Customs Cashier, Booth E, present your document and pay the assessed duties. At this check point you will be required to indicate the vehicle registration number that will be used to collect your cargo. NB: The Customs Cashier accepts credit cards, debit cards, broker cheques and cash payments. No personal cheques will be accepted.
CUSTOMS EXIT NOTE DOCUMENTATION, Booth A
Present your documents again to the Customs Officer at Booth A, who will issue an ‘Exit Note’
PORT, Booth F
Have your transportation ready before proceeding to Booth F and present your documents to the Port Staff. Port Staff will issue a Gate Pass.
EXITING THE PORT, Cargo Gate
Proceed to the Cargo Gate and present your ‘Exit Note’ to Customs Officer and Gate Pass to Port Security. After your cargo is verified and clearance is given, you will be permitted to exit the Port.